WELCOME TO
ORVEDA LOYALTY
PROGRAM

You can join the Orveda Loyalty Program either online or offline. To create an account online, go to our website www.orveda.com, click on "Sign up" and follow the instructions. To join offline, visit any of our Orveda Maison stores and our staff will guide you through the process. Maison stores are expected to be opened in New York and Paris by the end of 2024. 

The Orveda Loyalty Program has two versions: one version for all countries other than China and one version for the Chinese market. For clarity, if you create an account outside of China, it is valid in all countries except for China, and all purchases made on our websites outside China and our Orveda Maison stores outside China will count toward your loyalty account. This is the FAQ page for the worldwide Orveda Loyalty Program version (i.e., not for China). 

As a thank you for joining the Orveda Loyalty Program, you will be entitled to a free "mignonette (i.e., a mini product), selected inOrveda’s sole discretion, with your first purchase. This offer remains valid even if your first purchase is not made at the time of creating your Orveda Loyalty Program account.  The mignonette will automatically appear in your shopping cart at the time of your first purchase. There is no expiration date to redeem this enrollment gift.

To access your loyalty information, simply log in to your Orveda Loyalty Program account at https://us.orveda.com/pages/loyalty. Here, you can learn more about how the program works, keep track of your status level, explore your gifts and rewards, and review your loyalty history. You can find further information about the program in the Terms of Service found at https://us.orveda.com/pages/terms-of-service.

Yes, as an Enthusiast or Insider member, if you place an order during your birthday season (one month before and one month after your birthday; i.e., if your birthday is 18th April, then your ‘birthday season’ is from 19th March to 18th May), and such order contains a full-size product, you’ll receive a birthday gift with your purchase. The gifts are different for each tier, in Orveda’s sole discretion. For our Ambassador loyalty members, you'll be entitled to a gift, no purchase necessary. One month prior to your birthday, you will receive personalized emails to notify you that you have a birthday gift available to redeem and to confirm your current shipping address. If you wish to have the Birthday gift at another address other than the existing one in your profile, you must respond to this communication; if you do not respond before your birthday, your birthday gift will be sent to your existing address on your profile.

To celebrate the end of the calendar year, every year starting from the 1st of November, we offer our Insider members a gift with any purchase of a full-size product to redeem between the 1st of November and the 31st of December. As an end of year gift, our Ambassador loyalty members can elect one of the following: a facial treatment in one of the Orveda Maisons (offer valid for one calendar year, from the 1st of November of the current year to the 1st of November of the next year, available in one of the Orveda Maisons) or a gift. If the Ambassador member wishes to opt for the treatment offer, they must confirm their choice before the 1st of December of the applicable year, otherwise Orveda concierge will ship the gift after that date, at which point the end of year gift is considered redeemed.  Enthusiast loyalty members will not be entitled to an end of year gift. 

Orveda may offer products, treatments, and branded accessories to its loyal members depending on tier. The selection of the gift depends on the availability and Orveda reserves the right to change and replace gifts in its discretion. 

Each Loyalty Program member will belong to a tier based on the total amount a member spends on their qualifying purchases during a 12-month period. You can find all the information about the tiers on the loyalty program page at https://us.orveda.com/pages/loyalty and in the Terms of Service of the Program at https://us.orveda.com/pages/terms-of-service. All time and date calculations for the Program, including the day a purchase is made, is based on the Central European Time (CET) zone.  

Your points and tier should be updated shortly after a purchase has been paid. In extreme case, the update can take up to 72 hours.  

At Orveda, your loyalty points are calculated based on the amount of your purchase(s), and your loyalty tier is based on how many loyalty points you have accumulated during a 12-month period. Points will be calculated based on the currency used for each purchase.  Please refer to the current conversion rates below. Coty reserves the right to update these conversion rates at any time.100 points = 100 USD100 points = 91 EUR100 points = 83 GBP100 points = 105 CHF100 points = 687 CNYBy way of example,  (a) if you make a purchase worth 100 USD on us.orveda.com or in an Orveda Maison in the United States as an Orveda Loyalty Program member, you will earn 100 points; (b) if you  make a purchase worth 100 EUR on eu.orveda.com or in an Orveda store in the EU as an Orveda Loyalty Program member, you will earn 91 points; and (c) if you make a purchase worth 100 GBP on uk.orveda.com or in an Orveda store in the UK as an Orveda Loyalty Program member, you will earn 83 points. If you make the purchases set forth in (a) - (c), you will have in total 274 points (i.e., 100 points +91 points +83 points).Please note that while Orveda strives for accuracy, the conversion of loyalty points is done using approximate values due to the currency value variation. Orveda reserves the right to review and adjust the conversion process as needed. The final determination of points conversion and allocation is at the discretion of the company.For more information about the points calculation and redemption, please refer to the loyalty program Terms of Service.

Yes, your points are valid for a rolling 12-month period, and if there is no purchase activity during such 12 months, it’s possible to move down a tier/tiers.

If you return a purchase, the loyalty points earned from that purchase will be deducted from your account.

Your tier status will be displayed in your account details when you log in to the Orveda website. You will also be notified by email when you move up a tier.

Any questions regarding the Orveda Loyalty Program may be directed to concierge@orveda.com or you can call 1-833-767-8332.